A mixed-method pilot study to improve patient satisfaction in rural Uganda

A livelihood intervention to improve economic and psychosocial well-being in rural Uganda: Longitudinal pilot study

HIV and poverty are inextricably intertwined in sub-Saharan Africa. Economic and livelihood intervention strategies have been suggested to help mitigate the adverse economic effects of HIV, but few intervention studies have focused specifically on HIV-positive persons. We conducted three pilot studies to assess a livelihood intervention consisting of an initial orientation and loan package of c...

Patient Relationship Management Method, an Approach toward Patient Satisfaction: A Case Study in a Public Hospital

Introduction: The aim of this project is to investigate the concepts of patient relationship management (PRM), patient satisfaction and their relationship. As healthcare industry has its own complexity, the so well defined idea in marketing which is CRM could not be implemented directly in health industry. Consequently the concept of PRM has been introduced. Metho...

DESIGN AND DEVELOPMENT OF THE STRATEGY TO IMPROVE PATIENT SATISFACTION IN A HOSPITAL SETTING

Attempts made ​​in order to improve management tools of performance showing the importance of customer satisfaction in determining the organizations’ success in profitability and business. The main objective of this study was to develop appropriate strategies to improve patient satisfaction in Hospital.   The research was a descriptive-practical one. Data was collected through a brainstorming...

Does Lean healthcare improve patient satisfaction? A mixed-method investigation into primary care.

BACKGROUND Lean healthcare is claimed to contribute to improved patient satisfaction, but there is limited evidence to support this notion. This study investigates how primary-care centres working with Lean define and improve value from the patient's perspective, and how the application of Lean healthcare influences patient satisfaction. METHODS This paper contains two qualitative case studie...

Emergency Medicine specialty May Improve Patient Satisfaction